Verint is a provider of video surveillance and actionable intelligence solutions. Todays customer service technology ecosystem is complex and comprised of a great number of vendors that provide overlapping and competing capabilities. That means we help organizations simplify and modernize customer engagement through our market. Vrnt has completed its previously announced acquisition of kana software, inc. Verint to acquire kana software, transforming the way. Today, more than 10,000 organizations in 180 countriesincluding over 80 percent of the fortune 100count on intelligence from. The deal extends verint s actionable intelligence vision with realtime, contextual selfservice software. This week, verint entered into a definitive agreement to acquire kana software. Located in silicon valley in sunnyvale, california, kana is a leader in customer service solutions delivered both onpremises and in the cloud. Our portfolio includes verintknowledge management, a highly scalable solution for delivering the right knowledge to users in the contact center and to customers through selfservice.
Customer experience experts in automation, ai and cloud. Verint is a global leader in actionable intelligence. See who you know at kana software, leverage your professional network, and get hired. The pending purchase from private equity firm accelkkr will add key capabilities to the. The deal extends verints actionable intelligence vision with realtime, contextual selfservice software. Enables organizations to capture, analyze and act on the voice of the customer across digital, voice, text and social interactions. Ive previously blogged about what these critical software components. Verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Verint systems kana deal turns verint into a billion. Dec 21, 2017 one just announced acquisition is of ai voice response company next it by verint nasdaq.
Vrnt is a global leader in actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. View realtime stock prices and stock quotes for a full financial overview. The acquisition includes all of the outstanding equity interests in next it and its affiliate, next it innovation labs. Verint systems wikimili, the best wikipedia reader. Verint accelerates automation innovation and expands cloud selfservice solutions. The official line is that verint s acquisition of kana software combines big. Verint systems acquires kana software 20140106 crunchbase. Choose business it software and services with confidence.
Kana makes every customer experience a good experience. One just announced acquisition is of ai voice response company next it by verint nasdaq. Enterprise feedback management, for measuring and analyzing relationships with customers and employees through feedback captured on phone, email, sms, web, and mobile devices. Verint systems kana deal turns verint into a billion dollar.
Kana software is a software company delivering cloudbased customer service solutions to large. Dec 20, 2017 verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants. Available in the cloud or on premises, it can give agents the tools they need to provide exceptional service. That means we help organizations simplify and modernize customer engagement through our marketleading cloud and hybrid solutions. Todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space. Apr, 2017 verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. Verint extends voice of the customer suite to digital. The acquisition would form a unique and revolutionary combination that would extend verints actionable intelligence strategy. On february 3, 2014, verint systems completed acquisition of kana software inc. Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Ryan hollenbeck, senior vice president, global marketing, verint, and james norwood, chief marketing officer, kana software. Verint systems agrees to buy pebacked kana software for. Vrnt today announced the signing of a definitive agreement to.
Jan 07, 2014 todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space. The pending purchase from private equity firm accelkkr will add key capabilities to. Vrnt announced that it has extended its customer engagement optimization portfolio through its acquisition of opinionlab, a leader in continuous voice of the. Verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software.
Leveraging software from the combination of verint and opinionlab, organizations can benefit from the following portfolio of voc solutions. Clients verint systems inc jones day advised verint systems inc. Verint acquires contact solutions smart customer service. Verint also reported flat results for its 20 fiscal year, which ended in january 2014. Verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants. Verints core offerings provide enterprise intelligence and security intelligence. Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions. Verint acquires kana and ushers in the next wave of. Verint extends voice of the customer suite to digital engagement. The deal with a price tag of roughly half a billion dollar is applauded by investors sending shares of. The acquisition would form a unique and revolutionary combination that would extend verint s actionable intelligence strategy. Verint customer engagement optimization kana software. The acquisition would form a unique and revolutionary combination that would extend verints. Verint systems vrnt announces acquisition of contact.
Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax. Mark gainey founded kana in 1996 to market a software package designed to help businesses manage email and webbased. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. On november 16, 2016, verint systems completed acquisition of the customer experience software company opinionlab for an undisclosed amount. Verint systems is using an acquisition to move into the customer service software and cloud computing markets the data analytics software company announced on monday that its reach an agreement. Vrnt today announced that it has agreed to acquire kana software inc.
Verint to acquire kana software digital commerce 360. Verint has been messaging around their actionable intelligence, i. Verint enters definitive agreement to acquire kana software. Vrnt and provides onpremises and cloudbased customer engagement optimization ceo solutions to many of the fortune 500, midmarket businesses and government agencies. The transaction is expected to close by april 30, 2014. Verint is a software vendor with a core in analytical software. Verint systems kana employee acquired by verint glassdoor. Verint systems buys into customer service and cloud. The collective solutions from verint and kana would enable. Headquarters verint hq 330 south service road melville, ny 11747 united states phone. Ive previously blogged about what these critical software components are. A global leader in customer service solutions delivered onpremise or in the cloud, kana service experience management sem lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
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